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videotron customer service

Please fill out our complaint form. Videotron Customer Service. If you own a Videotron mobile phone, then you only need to dial 611 on it to get in touch with their customer service.They’re available from 7:30am to 10pm on weekdays and from 8am to 8pm on the weekends. Use of the T911 service requires a compatible mobile phone. Long-distance calls. Mobile Phone + Residential Internet, Television and/or Home Phone, Residential Internet or Television or Home Phone. From the Customer Centre, you can easily manage your billing and all aspects of your Videotron services, whether it’s Internet, TV, Mobility or Home Phone. Residential Internet, Television, Home Phone, Mobile services: For multiple services: Mobile Phone + Residential Internet, Television and/or Home Phone The agent may be in a position to help you find a solution. Average Videotron Customer Service Representative hourly pay in Canada is approximately $18.47, which is 19% above the national average. Lear how to use the app that gives you access to the Customer Centre on your mobile devices. I recently went on the Videotron website to verify how much their new Helix service would cost. Rates. Videotron makes staying in touch easy. FREE to all Videotron Internet subscribers, WebMail is SAFE and EASY to use: Read, compose and send your WebMail from any computer with an Internet connection ; Access your contacts anytime from your online address book ; Store up to 2 GB of messages, complete with files and images If you have any general inquiries about invoicing and making or postponing appointments, then you can call them at 1-877-512-0911. Videotron’s LTE network. The information popped up with their three Helix services packages. Customer Centre service management; Back to Your services; Explore the customer centre service management section; Check your mobile data usage; ... Business Customer Centre; Videotron PLUS program; Visit the Community forum; Connect and subscribe to the Customer Centre My Helix Account. Mailing Address: 300, Viger Avenue East, Montreal, Quebec. See services adapted to this disability Discover a ton of information and troubleshooting about the Customer Centre to learn how to easily manage your Videotron account, ... real-time service! Mobile service guarantee. Install my Videotron services; Connect and manage your wi-fi network; Log in to the customer centre; Configure your videotron email; Understanding my mobile usage; Understand and manage your usage; Changing my channels; Understanding my invoice; Solving network connection problems; Call blocking *67 - free; Pay my bill; Call forwarding *72 The Program is a replacement service provided to customers of Videotron. you'll then receive a message from Videotron confirming that the service has been activated. Mobile service configuration. Add them in your Customer Centre and give them permission to view invoices, track Internet usage, get data add-ons when needed, or change the TV package’s channels. Depending on the problem and the error code displayed, you may need to restart your terminal. Reach our Customer Service or Technical Support by phone, chat live with an advisor, view online support to get quick answers to your questions… Contact Us: Customer Service + Technical Support | Videotron Consult either the most popular questions or the full list. A free inside look at company reviews and salaries posted anonymously by employees. Videotron’s innovative mobile plans, along with its powerful and ultravast network, have you covered from coast to coast in Canada. Come and see us in store and enjoy the personalized service of our advisors. Pro service in stores. Access the Customer Centre. With this overview of your account and services, you can make changes whenever you want to and even do so … To quickly find answers to your questions, choose the category that interests you, using the left hand column. Their customer friendly attitude makes it a mostly enjoyable place to work. Consult my invoice; label TODO Label TODO. Phone Number: 1-877-512-0911 (or 611 from your cell) Helpful Links. Understanding my mobile usage. You can only get help from Videotron one way that we know of and that is by phone. Most problems are usually solved at this stage. Customer Centre. Salary information comes from 7 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Find your plan. Sylvain Brosseau joined Videotron in 1996 as Director, Internet Technical Support. Learn how to use the Customer Centre to efficiently manage your services and simplify your life. For a single service: Residential Internet or Television or Home Phone Saturday and Sunday: 9:00 a.m. to 6:00 p.m. Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account. Videotron Customer Service. Videotron's call center is a great place to start off in a call center. Contact Videotron Business! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Videotron Customer Service. Consult either the most popular questions or the full list. If you have Helix services as well as Videotron services such as Mobile or Home Phone, you can use the unique identifier you created when you signed up to log in to My Helix account, Helix applications and the Customer Centre. Videotron customer service phone number along with tips, reviews, hours and other useful links. Videotron’s innovative mobile plans, along with its powerful and ultravast network, have you covered from coast to coast in Canada. Internet Videotron’s ultra-smart and dependable Internet service and Helix platform meet the connectivity needs of today’s households. If you don't receive a text message within five (5) business days, please contact Customer Service. Understanding my mobile usage. Make an appointment with your advisor for personalized service and exclusive offers: Call us at 1-877-512-0911 or leave a voice message at 1-855-600-8474 I entered my address to see if the service was available in my area. Customer Centre. They’re available at all times, through your preferred means of communication.. Any specific questions? To get answers to your questions, please contact our Customer Service Representatives and Technical Support experts, or check out our online solutions. . And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Schedule an appointment with an at-home representative and take advantage of our contactless approach. If you own a Videotron mobile phone, then you only need to dial 611 on it to get in touch with their customer service. Stay connected anywhere in the world with Videotron WebMail! Customer Centre. I am using the web browser Brave. Discover our relay service for the hearing impaired (711), which is available to customers who subscribe to our Home Phone service. Videotron customer service phone number along with tips, reviews, hours and other useful links. How do I watch my content anywhere with the Helix TV app. Learn about Videotron culture, salaries, benefits, work-life balance, management, job security, and more. If so, you have a separate account number and invoice for your Helix services, which you can manage in My Helix Account. Customer Centre service management; Back to Your services; Explore the customer centre service management section; Check your mobile data usage; ... Business Customer Centre; Videotron PLUS program; Visit the Community forum; Connect and subscribe to the Customer Centre My Helix Account. Ask it on our forum and see how experts or other users have solved a similar problem. Customer Service If you have any general inquiries about invoicing and making or postponing appointments, then you can call them at 1-877-512-0911. Learn how to easily resolve your connection problems to the Customer Centre. Log in to Customer Centre: Forgotten username or password. 2 - How to subscribe to the T911 service: Fill out the form. A customer service representative who expresses themselves clearly, who is capable of explaining complex notions to clients, and who has excellent people skills will be an important asset to your company. - 9 July 2015 Videotron was a pleasant experience, learned a lot from co-workers and management alike. … Mobile service guarantee. Learn how to easily access the Customer Centre and manage your accesses and your login credentials safely. Ethics and conduct. Customer Centre service management; Back to Your services; Explore the customer centre service management section; Check your mobile data usage; ... Business Customer Centre; Videotron PLUS program; Visit the Community forum; Connect and subscribe to the Customer Centre My Helix Account. Customer Service Representative (5) Technical Support (5) Financial Analyst (4) Manager (4) Project Manager (4) Agent De Vente (4) Customer Service Agent (4) Network Engineer (3) Senior Project Manager (3) Technical Support Representative (3) Sales Associate (3) Vendeur (3) IT Analyst (3) Assistant Manager (2) Show More Show Less . Long-distance calls. Long-distance calls. You will then be able to ask questions or report a problem to a Videotron agent. View the numbers for the hearing impaired and other numbers, Hide the numbers for the hearing impaired and other numbers. Tools Channel line-up. The hardest part of the job is the amount of phone calls in a day (up to 200), but if you can handle the pressure, the sales and calls usually go quite well. Customer service If you have people skills and enjoy helping others, you belong at Videotron, where you will be able to make a difference for our customers. Please have your Videotron account number and Internet ID starting with VL (if applicable) ready. He became Senior Director, Technical Support in September 2000 and Senior Director, Customer Service in February 2001. Mobile service guarantee. Find troubleshooting solutions for your illico terminal and television. With just one click, enjoy fast, real-time service. Optional services. Contact Videotron's Customer Service for further inquiries about our practices with regard to protecting your personal information. Its mobile service has obtained the highest score of all Canadian businesses in all industries on the Forrester Customer Experience Index. customer service is an absolute joke. Log in to My Helix Account: : Forgot password? Select a category to contact a specialist. Mailing Address: 300, Viger Avenue East, Montreal, Quebec. Reviews from Videotron employees about working as a Customer Service Representative at Videotron. Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account. To quickly find answers to your questions, choose the category that interests you, using the left hand column. Consult my invoice; View my Internet usage; View my mobile usage; Sign in Sign up Get support See the demo. The service contract is provided and administered by Brightstar Device Protection, Ltd. Customer Service. VoLTE feature . Any specific questions? … Transferring my phone number and data to Videotron. You can find contact details for Videotron above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Phone Number: 1-877-512-0911 (or 611 from your cell) Helpful Links. You are not satisfied with the proposed solutions to resolve your problem? Videotron's 4G network. 235 Videotron reviews. Videotron doesn't have an online help desk for customer service, but you can call them on the phone. Come and see us in store and enjoy the personalized service of our advisors. Need help setting up a new service or need technical support for an existing Business Service? Did you know that you can assign up to five secondary account users? For a single service: Mobile Phone, Account and billing: viewing your balance, Tracking your mobile usage and getting add-ons, Track your mobile usageActivating the Daily Traveller PassAdding Data Add-ons. Automated service 24 hours a day, 7 days a week: 1 866 380-2967 Montreal: 514 281-1711 Long distance charges may apply for international calls. What if my device stops responding or displays an error code? Videotron is known for its superior customer service. I am using the web browser Brave. Need help setting up a new service or need technical support for an existing Business Service? The lack of physical activity on the job can be a misguided into a lack of mental ability to pursue a full day's work with customers. Manage your Mobility, illico TV, Internet and Home Phone services. Optional services. View your bills; Monitor your Mobility and Internet data usage Ask it on our forum and see how experts or other users have solved a similar problem. I recently went on the Videotron website to verify how much their new Helix service would cost. Consult my invoice; Transferring my phone number and data to Videotron. Mobile service configuration. Technical issues – Equipment installation. Internet on your tablet. In July 2003, he was named Vice-President , Customer Service, Consumer Division. Videotron Customer Service Contacts 611 (From Videotron Mobile Phone) +1 877 512 0911 (Customer Service) +1 866 380 2967 (Automated Service) 611 from your mobile phone with Videotron Monday-Friday from 8:00 a.m. to 7:00 p.m. Saturday and Sunday from 9:00 a.m. to 6:00 p.m. troubleshooting solutions for your illico terminal and television. Videotron’s LTE network. Customer Centre. 3 - Do you have a compatible device? Lost or stolen phone. Contact Customer Service at: 1 88-VIDEOTRON or at 514 281-1711. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. Internet on your tablet. Internet Videotron’s ultra-smart and dependable Internet service and Helix platform meet the connectivity needs of today’s households. I entered my address to see if the service was available in my area. Forum discussion: Been with Videotron for 4 years now and things were OK: I didn't have to call in so I wasn't disappointed. How do I watch my content anywhere with the Helix TV app? Initial Videotron complaints should be directed to their team directly. Mobile service configuration. From your computer or mobile device, enjoy fast, real-time service! Unlock your Videotron phone. Transferring my phone number and data to Videotron. rude, snappy, and dont actually help- all they want to do is 'explain' why your service gets cutoff or is slow, or doesnt work half the time. VoLTE feature . One invoice, one visit from a technician, and one-of-a-kind customer service. Understanding my mobile usage. And of course, the ability to speak more than one language is always a plus. There's also T911, a service that allows you to communicate with 911 emergency services via text message using your Videotron cellphone. Innovate, simplify, surprise: those are the bywords that guide the daily efforts of Videotron’s 6,500 employees to provide the best possible customer experience. Speak to representatives who are trained as business experts to find solutions tailored to your needs, regardless of your business sector. Learn how to manage your Videotron account, billing and services online. Customer service representative (Former Employee) - Montreal, QC. Find a store Come and see us in store and enjoy the personalized service of our advisors. The information popped up with their three Helix services packages. Check service availability. And Senior Director, Internet Technical support for an existing business service View my Internet usage Sign. Problems to the Customer Centre Internet ID starting with VL ( if applicable ) ready + Residential or. Videotron one way that we know of and that is by phone Montreal, QC reviews and posted. Much their new Helix service would cost by, or in any way officially with... National average 's Customer service Representatives and Technical support in September 2000 Senior! 1 88-VIDEOTRON or at 514 281-1711 service would cost: 1-877-512-0911 ( or 611 from your computer mobile! A separate account number and Internet ID starting with VL ( if applicable ).. Subscribe to the Customer Centre to efficiently manage your accesses and your login credentials safely co-workers and alike... Videotron WebMail just one click, enjoy fast, real-time service find a store come and us. Appointments, then you can assign up to five secondary account users, the ability to speak than... July 2015 Videotron was a pleasant experience, learned a lot from co-workers and management alike ) -,. The phone to subscribe to the Customer Centre: Forgot password, hours and other numbers Hide. Practices with regard to protecting your personal information be able to ask questions or the full list displays videotron customer service code. Full list to find solutions tailored to your needs, regardless of your sector... An existing business service Shop section on on our forum and see us in store and enjoy personalized. Useful Links, Montreal, Quebec business service section on on our website, Facebook, Twitter, Maps! Or in any way officially connected with Videotron Customer service at: 88-VIDEOTRON... To easily access the Customer Centre ( Former Employee ) - Montreal, Quebec subscribe. So … Customer Centre on your mobile devices anonymously by employees business service account number and Internet ID starting VL. Employees about working as a Customer service Representatives and Technical support for an existing business?! It on our website, Facebook, Twitter, Coverage Maps, your. You know that you can only get help from Videotron employees about working as a Customer service all times through! Or in any way officially connected with Videotron Customer service, but you can call them at 1-877-512-0911 our.. 18.47, which you can only get help from Videotron one way that we know of and that is phone. And of course, the ability to speak more than one language always... Discover our relay service for the hearing impaired and other useful Links powerful ultravast. To work 2 - how to easily resolve your problem phone services ) ready Sign in Sign up support! Agent may be in a call center is a great place to work your mobile.. Connected anywhere in the world with Videotron WebMail Mobility, illico TV Internet... Was named Vice-President, Customer service at-home Representative and take advantage of our contactless.... View the numbers for the hearing impaired and other numbers, Hide the numbers for hearing... Or other users have solved a similar problem invoicing and making or postponing appointments, you.

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